Effective Date: 6 May 2026
These End-User Terms govern your individual use of the Hatch Service ("Service") as a worker, manager, or HR administrator at an organization that has subscribed to the Service. Your employer is our customer; you are an "End User".
By logging in to or otherwise using the Service, you agree to these End-User Terms.
If you do not agree, do not log in. Your employer can provide alternative training options.
1. The Service is provided to you through your employer
Your employer has signed a contract with us to use the Service. Your employer decides which materials are made available to you, which roles you are assigned to, and how your activity is reviewed internally. We process your data on your employer's instructions, in accordance with our Privacy Policy.
2. Your account
- You are responsible for keeping your password confidential.
- Do not share your account with anyone, including colleagues.
- Notify your HR administrator and us at hatch.officiall@gmail.com immediately if you suspect unauthorized access.
3. How you may use the Service
You may use the Service to access learning materials, take quizzes, ask questions of the chatbot, and listen to generated podcasts as part of your role at your employer.
You may not:
- Try to extract, copy, or share large portions of the materials outside your employer's organization
- Use the Service to provide services to anyone other than your employer
- Reverse-engineer the Service, attempt to bypass access controls, or interfere with its operation
- Upload prohibited content (see our Acceptable Use Policy)
- Use the chatbot or generated content for advice on matters with legal, financial, medical, or safety consequences without verifying with a qualified human
4. AI-generated content
Materials in the Service — including articles, summaries, key takeaways, quizzes, podcasts, and chatbot answers — are generated by AI from documents your employer has uploaded. AI can produce inaccurate or misleading content. See our AI Transparency Notice.
If you spot an error in AI-generated content, please tell your HR administrator. We log feedback and use it to improve the Service.
5. Your data
Your employer is the data controller of most of your account and activity data. To exercise data-protection rights (access, correction, deletion, etc.) over that data, contact your employer's HR or data protection contact in the first instance. We will help your employer respond.
For limited categories of data — such as security logs or anything you submit directly to us through support channels — we may be the controller. Contact us directly at hatch.officiall@gmail.com to exercise rights over those.
Our Privacy Policy explains what data we hold, how long we keep it, and what your rights are.
6. Quiz results
Your quiz results are visible to your employer's HR administrators and to your role manager. They are intended as a measure of learning, not as an assessment of your job performance. Our contract with your employer prohibits using quiz results as the sole or primary basis for hiring, promotion, termination, or compensation decisions. If you believe your employer is using results in a way that violates this restriction, please raise it with your employer's HR team or, where available, with your local labor authority.
7. Chatbot conversations
Chatbot conversations may be logged for service operation, debugging, abuse prevention, and to improve the Service for your employer. They are not used to train AI models. Do not paste confidential information into the chatbot unrelated to the work topic — for example, your personal financial data, government identifiers, or other people's private information.
8. Communications from us
Where appropriate, we may send you transactional emails (account confirmations, password resets, security notices). We do not market other products to you in your capacity as an End User.
9. Suspension and termination
Your access depends on your employer's subscription remaining in good standing and on your continued role at your employer. We or your employer may suspend or terminate your access if:
- Your employer's contract ends
- You leave your employer
- You violate these Terms or our Acceptable Use Policy
When your access ends, your account becomes inactive. Your data is retained according to our Privacy Policy and your employer's instructions.
10. No warranty; limitation of liability
To the maximum extent permitted by law, we provide the Service to you "as is". We disclaim any implied warranties. Our liability to you (as opposed to your employer) is limited to the amount you have paid us directly, which is typically zero.
Nothing here removes consumer rights or worker protections that you have under local law and that cannot be waived.
11. Changes
We may update these End-User Terms. Material changes will be shown in-app and require your acknowledgment to continue using the Service.
12. Governing law
These Terms are governed by the laws of Georgia. Mandatory rules of your country of habitual residence (in particular, worker protections) continue to apply.
13. Contact
Support: hatch.officiall@gmail.com.
Privacy: hatch.officiall@gmail.com